"It was an absolute pleasure to collaborate with Ian.
His commitment to human-centered design, thoughtfulness towards asking the most important questions, and ability to detect the critical signals among all of the data he collected really helped our team with some high-priority decisions. Moreover, Ian’s research informed our team’s roadmaps going forward.
He was able to adapt to working across different types of materials - a live product, the product in staging, and prototypes - to gather an incredible amount of insights.
5 stars: would definitely collaborate with again!
A leading tech philanthropy
Discovering the best possible solutions means observing how people live in the real world and understanding where we can help.
Once we understand the problem space, aligning the team involves clear artifacts and discussions to align the team's understanding and rally support for the product goal and vision.
With team alignment around the vision, our work shifts to evolving and refining the product with real-world testing and validation to ensure what we build makes a real difference.
We learn left of launch to avoid spending precious time and money on building mistakes.
* both in-person and remote