Understanding and solving complex problems is my passion. I make people's lives better by improving the software they use every day.
Doing great work requires understanding both business and user goals, and bridging the research-design gap to bring concepts to fruition. I help stakeholders negotiate challenging tradeoffs by communicating the consequences various design options using data and usability best practices.
My first step is to collaborate with business stakeholders to understand desired business outcomes, technical constraints, and user demographics. With this in mind, I observe and interview users to understand their goals and processes.
I analyze findings and develop artifacts drawn directly from research to help me communicate with stakeholders. Once I achieve alignment with stakeholders, I begin creating prototypes which faciliate users' goals and meet business needs.
User testing and iterative design provide constant feedback on the prototype. I share this information with stakeholders and continually test to improve the tool until a final version is ready for deployment.
I hold a Masters Degree in Human-Computer Interaction. In addition to formal education I am a life-long learner.
I became interested in making computer easier to use back in 1997 after erasing my parents PC while trying to install Linux.
I live in the Rogers Park neighborhood of Chicago where I spend time with my daughter, bikes, books, coffee, and loud music.
I would love to hear from you! Please get in touch on Twitter or via email to discuss opportunities for collaboration!